Frequently Asked Questions

We offer tailored shipping options to suit the type of product you're looking to ship, especially when personal transport isn't an option. Our store team is happy to assist you.

For a truly effortless experience, consider our White Glove Service. This premium option not only includes delivery but also the unwrapping of all furnishings, placement in your chosen location and removal of all packaging debris. The only exception being that this service does not include the installation of chandeliers to electrical or hook up of firepits to gas.

Please confirm with your local store as rates may vary.

Delivery times may vary. Please contact customer support at (205) 358-9400 for delivery information.

We request that each individual order be shipped to a single address.

If an item(s) is missing from your order, please note the number of items received on the delivery receipt and contact the Customer Care department at (205) 358-9400 within 3 business days.

You should receive an email notification that your order has shipped from our warehouse. Your local delivery company will contact you to schedule your delivery.

Please inspect your shipments for accuracy and/or damages at the time of delivery. Visible carton damage, shortages and/or overages should be noted on the delivery receipt and reported to us within 3 business days. All goods, including those produced to meet an exact specification, shall be subject to industry-standard tolerances and variations. No allowances will be given on merchandise that shows evidence of consumer abuse.

We offer this service through our White Glove Program. Please discuss with your Design Consultant at your local Store to learn more about this program and rates.

Please allow up to seven business days after receiving your shipping notification to be contacted for scheduling your delivery. For further questions regarding scheduling a delivery, please contact Gabby and Summer Classics customer support at 205-358-9400.

For standard, in-stock items, our warehouse team strives to ship your purchase as soon as possible. For Standard Ground shipments on small parcels, most orders are delivered within 3-7 business days. Delivery times on larger items may vary.

If you're not completely satisfied, you may return or exchange most stocked/non-custom items within 30 days of receipt. (Items arriving damaged should be reported to our Customer Care Team within 3 business days.) Items returned for any reason other than damage or defect will be subject to a 35% restocking fee and must be returned in their original condition and packaging. Upon receiving your return in good condition, we will issue a credit to your original form of payment minus the restocking fee and any return shipping fees. Custom items may not be returned other than for damage or defect.

Please contact the Store you made the purchase to initiate your return.

For credit card refunds, we will issue a refund once we receive confirmation that your item(s) are returned. Most banks will process the refund in 3-5 business days. For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

Start a Return

Cancellations or changes to non-custom orders may be made prior to shipping by contacting our customer care department at (205) 358-9400. Custom items (such as tailored upholstery, cushions, pillows, etc.) are made to order, so we cannot accept changes or cancellations once your order is submitted.

If you'd like to exchange an item for a different color, size, or a different product altogether, we are happy to assist. The process is similar to a return, and the same policies apply. To receive the new item more quickly, you may place an order before you return the original item. We will credit your account on the original payment method (minus the restocking fee of 35% and any return shipping fees) once your return is received in good condition.

To order replacement parts, please contact our customer care department at (205) 358-9400. Please have your order number and/or item number available so that we may more readily assist you.